CCePay - FAQ

FAQ
Payment Gateway Solutions
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Why do I need Payment Gateway Services ?
The internet has enabled the world to become your marketplace. To take advantage of this larger marketplace, you need to enable customers to see and buy your products or services using the Internet. This warrants the requirement of providing a facility to customers to pay online and close the sale immediately !!. The transaction is completed in less than 30 seconds adding a positive impulse-buying shopping experience for your customer, resulting in increased business and more satisfied customers.

What technologies do you support on the payment gateway ?
We use the technologies on your web servers (Windows, Linux, Unix, Java, ASP, PHP etc) and ensure that you do not need to make any technology investments.

Can I sell any product/service online ?
Yes!! All products permitted by the Indian Government and Banking regulations can be sold using this payment gateway. Banned items or pornography related products/services amongst others are not permitted.

Which payment modes are processed ?
Currently, all VISA and MASTERCARD payments are accepted on our payment gateway. We will soon accept Citibank eCards as well as Citibank Suvidha Account holders and Citibank Debit Card holders. We are also working with other banks to provide additional payment processing.

Is your Gateway Secure ?
CCePay service is using the highest level of security on the internet - 128-bit SSL 3.0 encryption from Verisign (The most trusted security enablers on the internet). This ensures that any information traveling from your customers PC to the "CCePay.com" servers occurs in a very secure manner, which no one can see, hack or steal.

if I suspect the transaction to be fraudulent ?

CCePay believes in providing the ultimate features to its merchants to facilitate such scenarios. As soon as you suspect a transaction, you inform us and we work with the bank to ascertain the genuiness of the transaction ensuring that business is not lost and no charges are levied. CCePay has also built measures in the payment gateway which can automatically prompt us in advance of a transaction fraud. We provide you the facility of reviewing transactions before settling them.

Can I cancel orders already placed ?

YES!! We provide you a generous 12 day period in which you can either settle the transaction or cancel the transaction. This period allows you to fulfill your order as well as confirm with the customer on the order. We provide a comprehensive merchant console online for tracking transactions, settling or canceling transactions as well as a host of other features.

What are the advantages of CCePay Payment Gateway?
CCePay offers you the following benefits regardless of the size of your e-business: Secure links between your buyer, Your Site, CCePay Payment Gateway and the Acquiring Credit Card Bank. No merchant account required.

Is it possible to sell product & service in more than one currency?
You may represent your product or service pricing in any number of currencies. At the end of the transaction when your buyer has to checkout to the CCePay payment gateway page, we require that the payment amount is send in INR Rs. equivalent only. This is because we at the moment do not process the final payment in any other currency but INR Rs. as we are subject to RBI rules and Regulations. You need not create a different set of shopping cart links.

Example:
Let us assume you are keen to sell a product at US$100/- to a prospective US customer and feel that it is an attractive price for your product/service. So you represent US$ 100 on your web page. When the customer completes his shopping and the data of your shopping cart is to be sent to the CCePay payment gateway page you need to ensure that you have converted this amount to INR. Rs.

No genius in the world can predict at what exchange rate (INR >< US$) rate the end customer is going to get his credit card bill as this fluctuates by the minute. So to play safe ensure that no matter what happens the end customer should not see any amount over US$ 10/- on his credit card billing statement.
How does one do this?
Lets say the US$ rate today for INR is INR 46.00 = US$ 1. You should take a benchmark of INR 46.0 = US$ 1. Which means that even if the clients' bank is actually using the exchange rate INR is INR 46.00 = US$ 1 the client will only be billed US$ 10.00 / and not the US$ 10/- which he agreed to pay you. (This is arrived at by US$ 10 x 46.0 = INR 460 / 46.0 = 10.00)

Off course you will have to constantly monitor that INR >< US$ rate of exchange and ensure that at any given time the difference parameter is maintained. However one great factor which works in your favor constantly is the fact that the US$ is constantly appreciating against the INR so even if you do not change or monitor your differential factor for small changes you will still land up charging the customer a little lesser in US$ than that he was shown the bill for. However you must also ensure that you do not under price yourself on the exchange rate too much and do upwardly revise your INR calculation if there is a huge jump in the exchange rates, so that this jump can add to your profitability.

Therefore when you throw the final amount of your shopping cart onto the CCePay pay page, you need to convert this amount at a fixed rate into INR and throw the INR amount only. Your buyer from outside India will see the INR amount on this CCePay page (which offers multiple payment options). He will also be told that if he wants to view this INR amount in his local currency he could also use the live CCePay currency converter link. This would show him the approximate amount in his local currency, which would be billed to his credit card statement at the time of that precise particular transaction. Your customer will be billed in his local currency in his card statement.

RBI insists that Merchants in India settle transactions in INR only and the respective banks give a foreign exchange inward remittance certificate (F.I.R.C.), which we (CCePay) then pass on to you (Our Merchant). This takes care of the Income Tax part of things, to enable you to claim exports benefits under section 80 HH of the Income Tax Act.